FAQ's

Check out our FAQ below and if you still have any questions please get in touch.

What are your costs for a full website design and what does it include?

We offer a full design and setup service for Shopify. We’ll handle everything including creating the account, uploading the products, designing the logo and branding, configuring the theme, choosing stock images/videos, creating additional pages such as FAQ, About Us and Contact Us, setting up the required settings for payments and shipping charges, setting up the emails for customer order notifications, abandoned checkout emails and staff order notifications, connecting to your Facebook and Instagram accounts, SEO optimisation of all products and pages, integrating any additional apps or supplier integrations for stock control.

The cost of a full website setup and design is dependent on the amount of products that are to be uploaded. Please contact us for a quote. If you are happy to upload the majority of the products and we provide training for you to show you how to upload them correctly this could reduce your quote.

What payment terms do you offer?

Payment is required in full upfront unless a payment plan is offered. Payment plans are only available on large projects.

What payment methods do you accept?

We only accept bank transfer payments.

Do I need a Shopify account already?

No, as a Shopify Partner we can create Development accounts which are free to use until it is ready to launch. We’ll set up the account for you and give you access via a staff account. You’ll be able to choose your own password and login to the Shopify account to review the progress of the development. Once the website is ready to launch, we’ll transfer ownership of the Shopify account to your staff account and you’ll then enter your billing details for the Shopify hosting plan.

If you already have a Shopify account and want to continue using it we’ll send a request to access your account via our Collaborator account. You don’t need to create a staff account for us. You’ll simply receive an email from Shopify asking you to confirm that we can access your account. You can remove our access anytime after the project is completed from the Shopify admin.

Do you provide the Shopify theme?

We always use only approved Shopify themes which are compatible with the latest Online Store 2.0 features from the Shopify theme store to ensure speed, reliability and compatibility with Shopify features.

The cost of the theme we use is included in your project cost. We’ll install the theme on your account from the Shopify theme store which will be billed to your Shopify account as this is how Shopify charges for the themes. We’ll then deduct the cost of the theme from your final invoice with us so you don’t pay any extra.

Do you provide marketing services?

Yes, we have partnered with a reputable marketing team who offer marketing management including PPC, Social Media campaign management and more. Please contact us for more information.

How long will the project take?

For a standard Shopify setup and design project with up to 500 products we expect it to be completed within 6 – 8 weeks. This could be longer due to our current project workload but will be confirmed with you when you are provided with a quote.

Which platforms do you work with?

We recommend Shopify for e-commerce websites due to their excellent and advanced e-commerce features, user friendly admin and value for money hosting plans. We also work with Squarespace and WordPress for any non e-commerce website projects.

Can you provide an express/quicker launch date?

We may be able to provide an express service if our current project workload allows it. There may be an additional charge for this which will be discussed with you when we provide your quote.

Do you provide product photo editing services?

Yes we can provide product photo editing services too. This may incur an additional charge.

Do you provide stock images/videos?

We will source stock images/videos that are available from our resources. If you require stock images that are not included in our libraries then we may charge extra for these.

Will I have a dedicated account manager?

Yes, you’ll have a dedicated account manager that you can contact anytime via direct email or phone who will manage your project and liaise with you during the development.

What if we need to cancel the project?

If you need to cancel the project for any reason before the completion, we’ll charge you for any work already completed and refund you for any work that has been paid for but not completed. Refunds will be processed within 30 days of cancellation. If we have already purchased the Shopify theme then this cannot be refunded.

Do you provide the domain name registration?

For security reasons you need to entirely own your own domain name so this needs to be registered to you, using your billing details. We can login to your domain provider and connect it to Shopify for you and also set up your email accounts but the domain registration needs to be purchased by yourself. That way you are in control of renewal in the future.

Does your project cost include Shopify hosting?

No, the Shopify hosting is an ongoing cost that is not included in your project cost. You will need to enter your billing details directly in the Shopify admin to pay for your hosting. For starter websites the Basic plan is usually sufficient and includes all the necessary e-commerce features required. Click here to view the different Shopify hosting plans.

Are there any ongoing costs?

The only ongoing costs for your website will be the Shopify hosting and domain name registration and email services. There are no ongoing costs from us.

How much does a professional website cost in the UK?

The cost of a professional website in the UK varies depending on the design, functionality, and features you need. A small business site can start from around £800–£1,500, while custom e-commerce or advanced sites can cost more. At Fat Buddha Web Design, we create bespoke solutions tailored to your goals, so you only pay for what you actually need.

What’s the difference between hiring a web designer and using a template?

Templates are a quick, low-cost option but offer limited customisation and can make your site look generic. Hiring a web designer gives you a fully customised website built around your brand, with better performance, SEO optimisation, and scalability. A custom site also helps you stand out from competitors and convert more visitors into customers.

How long does it take to build a custom website?

The timeline depends on the size and complexity of the site. A standard small business website usually takes 3–4 weeks, while larger or custom-featured websites can take 6–8 weeks. We always work to clear milestones and keep you updated at every stage to ensure a smooth, efficient build.

Do you provide ongoing support after the website is launched?

Yes. We offer ongoing website support and maintenance packages to keep your site secure, updated, and performing well. This can include content updates, troubleshooting, and technical support. Our monthly retainer packages are perfect for businesses that want reliable, ongoing help without the cost of hiring in-house staff.

Will my website be SEO-friendly from day one?

Absolutely. Every site we build is structured for SEO from the start, with fast-loading pages, mobile responsiveness, and proper meta tags. We can also provide keyword optimisation and content support to help you rank higher on Google and attract more traffic.

Can you redesign my existing website without losing content?

Yes. We can redesign your current website, keeping all your important content intact while improving design, functionality, and user experience. We also make sure the transition is smooth to avoid any downtime or impact on your SEO rankings.

What is responsive web design and why is it important?

Responsive web design means your website automatically adapts to different screen sizes, including mobiles and tablets. It’s essential because over 60% of web traffic comes from mobile devices, and Google prioritises mobile-friendly sites in search rankings. Every site we build is fully responsive as standard.

Do I own my website once it’s finished?

Yes. Once your site is live and final payment is made, you own it outright. We don’t lock you into proprietary systems or restrictive contracts. You’ll have full access to your site, files, and content.

What are the most common mistakes small businesses make with their websites?

Common mistakes include slow-loading pages, poor mobile optimisation, lack of SEO, and unclear calls to action. Many sites also fail to reflect the brand properly or make it easy for customers to contact the business. We focus on fixing these issues so your website actually drives results.

Can you integrate booking systems or custom functionality into my site?

Yes. We can integrate online booking systems, custom forms, CRM tools, or any specific functionality your business needs. Our websites are built to be flexible and scalable so they can grow with your business.

Is Shopify better than WordPress for e-commerce?

Shopify is purpose-built for e-commerce and handles payments, inventory, and security out of the box. WordPress with WooCommerce can also work but requires more plugins and technical maintenance. For most businesses wanting a simple, reliable, and scalable online store, Shopify is the better choice.

Can you migrate my existing store to Shopify without downtime?

Yes. We can migrate your current website or e-commerce store to Shopify with minimal disruption. This includes moving products, customers, and orders while maintaining your SEO rankings and ensuring a seamless transition for your customers.

How do you make a Shopify store rank higher on Google?

We build Shopify stores with SEO best practices, including fast-loading themes, structured data, and keyword-optimised content. We can also help with ongoing SEO strategy, blog content, and link-building to improve your search rankings over time.

Can you customise my Shopify theme beyond the default options?

Yes. We can modify existing Shopify themes with bespoke layouts, features, and styling. This allows your store to stand out, match your brand, and offer a unique shopping experience.

What’s the difference between Shopify and Shopify Plus?

Shopify Plus is the enterprise version of Shopify designed for high-volume businesses. It offers advanced customisation, automation, and lower transaction fees. For small to medium businesses, standard Shopify plans are usually enough.

Do you set up payment gateways and shipping on Shopify?

Yes. We configure all your payment gateways, shipping zones, tax settings, and checkout options to ensure your store is ready to start selling immediately.

Can you design a Shopify store that matches my brand?

Absolutely. We create fully branded Shopify stores that reflect your style, colours, and tone. Every design is tailored to your business so you don’t end up with a generic-looking template store.

Do you offer monthly Shopify support retainers?

Yes. Our monthly Shopify support retainers give you priority access to expert help whenever you need it. This covers troubleshooting, updates, and small improvements to keep your store running smoothly.

Can you add custom features like product videos or engraving options on Shopify?

Yes. We can build custom product pages with advanced features like product videos, custom engraving options, image swatches, or unique checkout flows. Shopify is highly flexible with the right development.

How long does it take to launch a Shopify store?

A basic Shopify store can be launched in 2–3 weeks. More complex stores with custom designs or features may take 4–6 weeks. We provide clear timelines and work closely with you to meet your launch goals.

Ready to get started?

Get in touch for a quote or more information

Trustpilot, Shopify Web Designer, Fat Buddha Web Design
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