FAQ

Check out our FAQ below and if you still have any questions please get in touch.
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We offer a full design and setup service for Shopify. We’ll handle everything including creating the account, uploading the products, designing the logo and branding, configuring the theme, choosing stock images/videos, creating additional pages such as FAQ, About Us and Contact Us, setting up the required settings for payments and shipping charges, setting up the emails for customer order notifications, abandoned checkout emails and staff order notifications, connecting to your Facebook and Instagram accounts, SEO optimisation of all products and pages, integrating any additional apps or supplier integrations for stock control.
The cost of a full website setup and design is dependent on the amount of products that are to be uploaded. Please contact us for a quote. If you are happy to upload the majority of the products and we provide training for you to show you how to upload them correctly this could reduce your quote.

For projects under £1,000 we charge the full project cost upfront. For projects over £1,000 we can offer payment terms of 50% paid upfront and 50% paid on completion.
Once we have completed all the tasks required by us and transfer the Shopify account to you we will then invoice for the 50% final payment. This is due on receipt of the invoice. We don’t offer 30 day payment terms for invoices.

We only accept bank transfer payments.

No, as a Shopify Partner we can create Development accounts which are free to use until it is ready to launch. We’ll set up the account for you and give you access via a staff account. You’ll be able to choose your own password and login to the Shopify account to review the progress of the development. Once the website is ready to launch, we’ll transfer ownership of the Shopify account to your staff account and you’ll then enter your billing details for the Shopify hosting plan.
If you already have a Shopify account and want to continue using it we’ll send a request to access your account via our Collaborator account. You don’t need to create a staff account for us. You’ll simply receive an email from Shopify asking you to confirm that we can access your account. You can remove our access anytime after the project is completed from the Shopify admin.

We always use only approved Shopify themes which are compatible with the latest Online Store 2.0 features from the Shopify theme store to ensure speed, reliability and compatibility with Shopify features.
The cost of the theme we use is included in your project cost. We’ll install the theme on your account from the Shopify theme store which will be billed to your Shopify account as this is how Shopify charges for the themes. We’ll then deduct the cost of the theme from your final invoice with us so you don’t pay any extra.

We don’t offer a paid monthly retainer service for ongoing support but we’re happy to provide after service support which will be charged per project update at our hourly rate of £30/hour. Please contact us for a quote for any updates you require after the project is completed.

Yes, we have partnered with a reputable marketing team who offer marketing management including PPC, Social Media campaign management and more. Please contact us for more information.

For a standard Shopify setup and design project with up to 500 products we expect it to be completed within 6 – 8 weeks. This could be longer due to our current project workload but will be confirmed with you when you are provided with a quote.

We recommend Shopify for e-commerce websites due to their excellent and advanced e-commerce features, user friendly admin and value for money hosting plans. We also work with Squarespace and WordPress for any non e-commerce website projects.

We may be able to provide an express service if our current project workload allows it. There may be an additional charge for this which will be discussed with you when we provide your quote.

Yes we can provide product photo editing services too. This may incur an additional charge.

We will source stock images/videos that are available from our resources. If you require stock images that are not included in our libraries then we may charge extra for these.

Yes, you’ll have a dedicated account manager that you can contact anytime via direct email or phone who will manage your project and liase with you during the development.

If you need to cancel the project for any reason before the completion, we’ll charge you for any work already completed and refund you for any work that has been paid for but not completed. Refunds will be processed within 30 days of cancellation. If we have already purchased the Shopify theme then this cannot be refunded.

For security reasons you need to entirely own your own domain name so this needs to be registered to you, using your billing details. We can login to your domain provider and connect it to Shopify for you and also set up your email accounts but the domain registration needs to be purchased by yourself. That way you are in control of renewal in the future.

No, the Shopify hosting is an ongoing cost that is not included in your project cost. You will need to enter your billing details directly in the Shopify admin to pay for your hosting. For starter websites the Basic plan is usually sufficient and includes all the necessary e-commerce features required. Click here to view the different Shopify hosting plans.

The only ongoing costs for your website will be the Shopify hosting and domain name registration and email services. There are no ongoing costs from us.